Thank you for shopping at Viagra UAE. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.
By purchasing products from our website, you agree to the terms outlined below.
1. Return Eligibility
Due to the nature of healthcare and wellness products, returns are accepted only under limited circumstances.
You may request a return if:
- You received the wrong product
- Your item arrived damaged or defective
- Your order was incomplete or incorrect
- The product packaging was damaged upon delivery
To qualify for a return:
- The request must be made within 48 hours of delivery
- The item must remain unused, unopened, and in its original packaging
- Proof of purchase or order number must be provided
Returns for opened, used, or tampered products are not accepted for hygiene and safety reasons. Similar restrictions are commonly used by UAE pharmacy and wellness stores.
2. Non-Returnable Products
For health, hygiene, and safety reasons, the following products are strictly non-returnable and non-refundable:
- Opened medicine products
- Used tablets or capsules
- Personal healthcare products
- Intimate wellness products once opened
- Sale or discounted items
- Products damaged after delivery
Medicines and wellness-related items are commonly treated as non-returnable once opened to maintain product integrity and customer safety.
3. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery.
Please include:
- Your order number
- Product images showing the issue
- A short description of the problem
After verification, we may offer:
- A replacement product
- Store credit
- A refund (where applicable)
4. Refund Policy
Approved refunds will be processed through the original payment method used during purchase.
Please allow 7–15 business days for the refund to appear in your account, depending on your bank or payment provider. Refund timelines in UAE eCommerce commonly vary by payment provider and bank processing times.
Please note:
- Shipping charges are non-refundable
- Cash on Delivery (COD) order refunds may be issued through bank transfer or store credit
- Refunds may be denied if products fail inspection requirements
5. Order Cancellation Policy
Orders may be canceled before dispatch.
Once an order has been processed or shipped, cancellation requests may not be accepted. Similar UAE online retail policies often allow cancellation only prior to shipment.
To request order cancellation, contact our support team immediately after placing the order.
6. Exchange Policy
We replace products only if:
- The item received is damaged
- The wrong item was delivered
- The product is defective
We do not offer exchanges for opened or used products.
7. Return Shipping
- Customers are responsible for return shipping charges unless the error occurred on our side.
- If the product received was damaged, defective, or incorrect, return shipping costs may be covered by us after approval.
8. Contact Us
For refund, return, or exchange requests, please contact us through our website:
Please include your order number for faster assistance.